Refund policy
Waka Coffee & Tea Refund Policy
Refunds:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a refund, your item must be unused, unopened and in the same condition that you received it. As a small company and to comply with health regulations we can't receive open coffee/tea items.
Products must be in their original packaging. Perishable goods, such as our coffees and teas, are subject to our inspection once received at our facility before refund approval.
Non-refundable items:
1. Gift cards
2. Final sale products
3. Open food items
To complete your refund, we require your products to be mailed back to us with a receipt or proof of purchase included in the same box as products (for example, your order print out). Your order must be made on our direct website and not via a third party marketplace (Amazon, Walmart, etc.) or any physical stores for a refund consideration.
Please do not send your items back to the manufacturer for a refund.
There are certain situations where only partial refunds are granted (if applicable).
We will deduct all discounts/promotions and our restocking and handing fee as noted below from your total refunded amount.
Once your return is received inspected and approved, we will send you an email to notify you about the refund. We will also notify you in case of rejection of your returned products.
If you ordered our items via Amazon, Walmart or eBay please contact their customer service directly. If you get no response from their teams, please reach out to us with your order number and we would love to further assist you.
Amazon.com customer service: (888) 280-4331
Walmart.com customer service: (800) 925-6278
Restocking and handling fee:
If your return is approved, then your refund will be processed and a credit for the received items, minus any used discounts and our deductions, will automatically be applied to your credit card or original method of payment within 5-7 business days.
Once approved, we will withhold the following amounts for restocking and handling purposes to account for our expenses to handle your initial order and the return: $5 for orders below $70 and $10 for orders above $70.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wakacoffee.com.
Sale items:
Only regular priced items may be fully refunded. Sale items (unless specifically noted as final sales) will be partially refunded upon return approval.
Exchanges:
We only replace items if they are defective or damaged. We unfortunately can't process exchanges after the order was shipped.
Shipping for a refund:
To return your product, you should mail your product back to us with your preferred carrier. We can't be responsible for any returns shipped to the wrong address.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Address for shipping back your return;
Waka Returns, 5220 4th St. STE 7, Irwindale, CA 91706
Please let us know if you have any questions by emailing our customer service team at hello@wakacoffee.com