Refund policy

Waka Coffee & Tea Refund Policy

 

Refunds:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a refund, your item must be unused, unopened and in the same condition that you received it.

Products must also be in their original packaging. Perishable goods, such as our coffees and teas, are subject to our inspection once received at our facility before refund approval.

 

Non-refundable items:

1. Gift cards

2. Final sale products

To complete your refund, we require your products to be mailed to us with a receipt or proof of purchase included the same box as products. Your order must be made on our direct website and not via a third party marketplace or any physical stores for a refund consideration.

Please do not send your items back to the manufacturer for a refund.

There are certain situations where only partial refunds are granted (if applicable).

We will deduct all discounts/promotions and our restocking and handing fee as noted below from your refunded amount.

Once your return is received inspected and approved, we will send you an email to notify you about the refund. We will also notify you in case of rejection of your returned products.

 

Restocking and handling fee:

If your return is approved, then your refund will be processed and a credit for the received items, minus any used discounts and our deductions, will automatically be applied to your credit card or original method of payment within 5-7 business days.

Once approved, we will withhold the following amounts for restocking and handling purposes to account for our expenses to handle your return: $5 for orders below $70 and $10 for orders above $70.

 

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wakacoffee.com.

 

Sale items:

Only regular priced items may be fully refunded. Sale items (unless specifically noted as final sales) will be partially refunded upon return approval.

 

Exchanges:

We only replace items if they are defective or damaged.

 

Shipping for a refund:

To return your product, you should mail your product back to us with your preferred carrier. Please contact us first to receive the most up-to-date address for returns. We can't be responsible for any returns shipped to the wrong address.

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.