FAQ

Product

What is Waka Coffee & Tea?

Waka is a quality instant coffee and tea brand. Our coffee and tea products are made without artificial ingredients and contain the best coffee beans or tea leaves. They taste like freshly brewed coffee or tea, but are easier and faster to make. No need to wait 20 minutes for your machine to brew or tea to steep – just add water. The word “Waka” is a play on the word “awake,” so we invite you to wake up with Waka!

What is the freeze drying process?

Freeze drying is a process by which water is removed from the coffee extract to produce instant coffee without sacrificing its unique flavor and aroma. First, coffee is roasted, grounded and brewed into a thick liquid. Then, the coffee extract is frozen at about -50° C, which preserves the coffee’s aroma and depth of flavor. Then, it is placed under a vacuum where the frozen liquid sublimates. Sublimation is the process of when the ice immediately changes to steam, without defrosting first. On the contrary, the spray drying method uses hot air to evaporate the water from the beans, which destroys the original flavor and eliminates the coffee’s aroma.

What type of coffee are you using?

Our coffees are made of 100% Arabica beans.

When does my coffee expire?

When stored sealed (in our bags or other sealed containers) at room temperature and in dry conditions, our coffees can last up to two years, our teas up to three years, and matcha up to one year. All of our products are marked with the exact "best by" date based on their packaging date.

Do I need to keep your instant coffee in the freezer or fridge?

No need to keep it in the freezer or fridge, simply at a room temperature wherever you store your pantry items. If you use our bags, make sure to close the bag after each use.

Is your coffee low acid?

That's a great question. Acidity in coffee doesn’t refer to the actual acid content, but more to the flavor notes. We consider our instant coffees well-balanced and without noticable acidity notes.

If you are still interested in the acid (the pH) content of our coffees, here it is: our caffeinated instant coffees have pH levels of 4-5, and our decaffeinated instant coffee has a pH level of 4.5-4.5.

pH is a measure of how acidic/basic water is. The range goes from 0 - 14, with 7 being neutral. pHs of less than 7 indicate higher acidity, whereas a pH of greater than 7 indicates a base. Most coffee varieties have an average pH value of 4-5.

What decaffeination method is used for the decaf instant coffee?

Our decaf instant coffee is processed via the Sugar Cane EA Decaffeination Process (Natural origin EA and spring water).

The EA (ethyl acetate) method is obtained by esterification between natural acetic acid and natural ethyl alcohol derived from sugar cane in Colombia. The carbohydrates from sugar cane are fermented into natural ethyl alcohol and natural acetic acid which is extracted and purified from vinegar obtained by aerobic fermentation of natural ethyl alcohol.

What is the best way to make Waka Coffee?

Pour a packet of Waka coffee into a mug, bottle, or traveler mug. Add 8-10 fl oz. of hot or cold water, stir, and enjoy!

If you use our instant coffee bags, simply pour about 1.5-2 tsp of coffee for 8-10 fl oz of water.

For Waka tea, pour 1/4 tsp of instant tea powder into a cup. Add 8-10 fl oz of hot or cold water and stir well. Add milk, sweeteners or other spices as desired and enjoy.

For iced coffee/tea we recommend to pour your serving into a cup first,thenadd 2 fl oz of hot water and stir. Top with 6-8 fl oz of cold water, add ice and enjoy.

Check out this page for more instructions and pictures.

What is your recommended serving amount?

For our instant coffees, our recommended serving amount is 1 packet or 1.5-2 tsp (about 0.1 oz).

For our instant teas, our recommended serving amount is 1/4 tsp.

For our matcha tea, our recommended serving amount is 1/2-1 tsp.

Feel free to adjust these amounts to your liking.

Are your products vegan or kosher?

At the moment we don't hold any Vegan or Kosher certifications. However, our product has only 100% quality instant coffee in it -- no additives, colors, carriers, or fillers.

How much does each product weigh?

Single serve box:

The weight of the entire box including 8 packets, coffee, and the outer paper box is about 1.6oz (45.3g).

0.8oz (22.4g) of it is the approximate weight of the actual coffee crystals in each box (minus all packaging components such as, packets and the outer box - coffee NET).

Each packet with the coffee in it is about 0.14oz (4g) and when empty is about 0.04oz (1.13 grams).

3.5oz bag:

The weight of the bag and the coffee is about 3.7oz (104.89). The coffee NET amount in each bag is about 3.5oz (99g).

What are the dimensions of your products?

The individual packets are 2-1/2 inches W x 2-3/4 inches L.

The boxes are 6 inches H x 3 inches W x 1-1/5 inches D.

The small bags are 8 inches H x 5-1/8 inches W x 2 inches D.

The large bags are 11-1/2 inches H x 6-1/2 inches W x 3-1/2 inches D.

Where are your products packaged?

All of our products are packaged in California, USA.

Are there traces of Ethyl Acetate in your decaffeinated instant coffee?

Because our decaffeinated instant coffee coffee is decaffeinated using the The EA (ethyl acetate) method there is a trace amount of ethyl acetate in the decaffeinated instant coffee.

The spec amount is stated at under 10 ppm however, the testing result is “not detectable.”

Our supplier is utilizing the EA (Ethyl Acetate) Decaffeination Process. Globally, this process is considered “Natural” as the Ethyl Acetate is totally derived from sugar. The natural EA method is obtained by esterification between natural acetic acid and natural ethyl alcohol derived from sugar cane in Colombia. The carbohydrates from sugar cane are fermented into natural ethyl alcohol and natural acetic acid which is extracted and purified from vinegar obtained by aerobic fermentation of natural ethyl alcohol. 

Ethyl acetate (CAS Reg. No. 141-78-6) may be safely used in food in accordance with the following conditions:

(a) The additive meets the specifications of the Food Chemicals Codex, 7th ed. (2010), pp. 343-344, which is incorporated by reference. The Director of the Office of the Federal Register approves this incorporation by reference in accordance with 5 U.S.C. 552(a) and 1 CFR part 51. You may obtain copies from the United States Pharmacopeial Convention, 12601 Twinbrook Pkwy., Rockville, MD 20852 (Internet address http://www.usp.org ). Copies may be examined at the Food and Drug Administration's Main Library, 10903 New Hampshire Ave., Bldg. 2, Third Floor, Silver Spring, MD 20993, 301-796-2039, or at the National Archives and Records Administration (NARA). For information on the availability of this material at NARA, call 202-741-6030 or go to: http://www.archives.gov/federal-register/cfr/ibr-locations.html.

(b) The additive is used in accordance with current good manufacturing practice as a solvent in the decaffeination of coffee and tea.

[47 FR 146, Jan. 5, 1982, as amended at 49 FR 28548, July 13, 1984; 78 FR 71466, Nov. 29, 2013]

CFR - Code of Federal Regulations Title 21 (fda.gov)

Ethyl acetate - SY/FS, MISC, REG, GMP, GRAS - 182.60, In decaffeination of coffee & tea - 173.228

Food Additive Status List | FDA

Do you test for Acrylamide in your instant coffee?

We unfortunately do not test for the exact Acrylamide levels. Acrylamide is not added to our soluble coffees or teas, but it is our understanding that it may exist as a result of the roasting process of green coffee.

Please visit the California Office of Environmental Health Hazard Assessment website for the most recent updates on that matter.

Is your coffee fair trade and organic?

Our quality instant coffees and teas are made with the help of our friendly suppliers around the world. Our suppliers are committed to the Waka Coffee values and work only with verified farms in Colombia and India. While we currently don’t hold Fair Trade or Organic certifications ourselves, we plan on receiving these certifications in the future. In the meantime, we strive for fair payment in our supply chain to deliver the finest product.

Do you sell in retail stores?

While we sell our products primarly online we are also avaialbe in select retailers. Please visit our Store Locator page to check out the locations.

We also sell our products on Amazon, eBay, Walmart, iHerb and Coupang. Please make sure to buy only from our official accounts.

Why do are some of your packets not have the usual Waka stamp?

Starting April 2020, due to COVID-19, we ran into supply chain problems with our packaging vendors and had to package some of our products in blank packets to meet the sharp demand increase we have experienced. We apologize for the inconvenience. 

The coffee is of course the same as you have been ordering, but some of the packets temporarily do not have the colored stamp on them. We are in the process of improving the packets and including the type of the coffee, instructions and the colored stamp on future packets. 

We believe that the new packets will get into distribution in the next few months.

Why does my coffee packet or bag have coffee powder in it and not only granules?

All of our coffee products include only 100% freeze dried coffee. Our instant coffee is always granulated, however, some of the granules break during the packaging/transportation process. As a growing company, we constantly test new packaging equipment to ensure minimal breakage of the coffee granules. Unfortunately, some batches will look better than others as we continue perfecting our process.

We want to assure you that both the granules, and the powder-like broken granules, in your coffee packet or bag are exactly the same product. The weight of your packaging is also the same weight.

We apologize for the temporary inconvenience as we continue improving our product for you in the future.

Subscriptions

What is your subscription program?

We are happy to offer discounted recurring orders on most of our instant coffees and instant teas. You can subscribe to one of our standalone products or create your own bundle. All recurring orders are shipped for free.

Easily sign-up via the product page by choosing "Subscribe & Save" and complete your recurring order as if it was a one-time purchase. 

Your orders will automatically renew every month with the chosen quantity.

Choose your quantity, cancel, modify, or skip deliveries at any time.

Learn more on our Subscribe page.

How do I modify or cancel my recurring orders?

It's so easy! All you need to do is create an account on our website using the same email address as the one you used when ordering your products.

It will automatically recognize your subscriptions and will allow you to manage your future orders once logged in.

Please make sure to make any changes at least 24 hours before your next order, so we won't automatically fulfill your order.

You can create your account here.

Shipping

Do you offer free shipping?

Yes, for purchases above $30 in the U.S., for recurring orders and for all bundle order.

When will my order arrive?

We use USPS as our default carrier. Your product usually ships in one business day and will be delivered 5 to 7 business days later if you choose Standard Shipping. We do not ship our products on national holidays and over the weekend.

You can always track you order here.

Where do you ship?

We ship from our site to all 50 states in America, all U.S. territories and bases and to Canada. You can also buy all of our products from 185+ countries through iHerb.

Do you cover international duties and taxes?

For international orders, your order may be subject to import duties and/or taxes imposed by your country’s tax authorities.

Payment of all duties and taxes is the sole responsibility of the customer. Contact your local tax office if you have questions about your country’s import regulations.

What do I do if I receive a bill from UPS?

Our current offered UPS shipping services should not include any fees that are passed to you; however, if you did receive a bill from UPS (not including foreign government import taxes or fees) please contact us as soon as possible and we will help.

Payment

Can you offer samples?

Yes, we offer a $5 sample bag of all of our instant coffee. Check it out here.

What forms of payments do you accept online?

Most major credit cards (icons shown at the bottom of our website), Apple Pay, Shop Pay Amazon Pay and PayPal.

Return Policy

What if I don't like Waka Coffee & Tea?

We hope you will, but please feel free to contact us at hello@wakacoffee.com.

You can read our refund policy here as well.

How do I return Waka Coffee & Tea?

We do not accept returns of open items as these are perishable products. Read more about our refund policy here.

Please email our customer care representatives at hello@wakacoffee.com and we would love to help!

Social Responsibility

What is the "Add Water, Give Water" program?

We donate a percentage of our proceeds to charity: water to support clean water projects in 26 countries around the globe. Read more on our Add Water, Give Water page.

Is the packaging eco-friendly?

All of our packaging is made with post-consumer recycled material. We also use less plastic and utilize compact design for a smaller carbon footrpint.

Our coffee boxes are made from recycled paper and recyclable. The paper they are made from is certified by the SFI (Safe Forestry Iniative) for sustainable sourcing practices.

Collaborations

Can I post your product on social media?

Please do! Don’t forget to tag us @wakacoffee

How do I become a Waka Coffee & Tea brand ambassador?

Thank you for your interest! Please email us at hello@wakacoffee.com with your information.

We also invite you to apply to our affiliate program here.

Got questions? We’re here to help!

Email us: hello@wakacoffee.com

Press & partnerships: business@wakacoffee.com